1. If parts bought from us has quality problem, you may return it to Kapa&Joe within 30 days of FOB Hong Kong shipment date marked in the bill of lading. We strongly suggest customers to check the goods upon receiving of the shipment.
2. All Kapa&Joe parts honor a 180 or 365 days warranty for goods of different standard. Counted from the bill of lading date. All parts returned from customers within warranty range will be replaced with new parts or will be deducted from your next order.
1. All items purchased from us always with warranty stamp on the body. Any and all items return without such stamp, will not be acceptable. Please double check up and avoid to send other vendor’s items to us.
2. All returns must be in original packaging (including film on LCD and Digitizer) along with the warranty seal. Otherwise warranty on the part will be considered void.
3. Return by a third party will void warranty.
4. Problem in the range listed in Appendix I herein after, will not be covered by the warranty.
5. Kapa&Joe promise to handle each RMA case within 30days against receiving date. We will test it to locate the problem. And will issue a test report accompany with an offer of remedial measures. If customers don’t make any feedback for the proposal, we will close the issue as customers accept our offer.
6. Products sent to us without RMA Documentation will be returned to the customer at customer’s own cost.
7. Customers responsible for returning shipping cost for defective parts and Kapa&Joe responsible for replacement shipping cost to customers.
8. All warranties cover defective parts only. Unwanted, unused, or damaged parts are not included in this coverage.
9. All returning items should come with RMA No. Please contact us for this number before send any goods back.
Kapa&Joe will not be responsible for any consequential or incidental damage resulting from the sale, use, or transit of any merchandise purchased from us. Our liability is limited to the commercial value of the merchandise only. Any products that are lost or damaged in transit during the return process not covered by us.
These policies are subject to change at any time and without notice.
The follows items are not acceptable